A Guide to Choosing a Trusted Home Improvement Partner

Why This Guide Matters

Reducing energy bills, improving comfort or upgrading a home to a better EPC rating requires a different approach to replacing a boiler or replacing windows. It is crucial to understand the risks involved and select a trusted home improvement partner that prioritises independent advice, quality, regulatory compliance, and full transparency. This guide will help you make informed decisions when evaluating different services available in the market.

What is a Trusted Home Improvement Service?

A trusted home improvement service is a comprehensive, end-to-end solution designed to guide homeowners through every stage of their home improvement journey. From initial consultation and expert assessments to project design and coordination, installation oversight, and post-installation support, the service ensures a seamless experience ensuring every aspect of a home improvement project is expertly managed. It provides independent advice, compliance with industry standards, and access to a trusted network of accredited professionals, giving homeowners confidence that their improvements will be completed to the highest quality. 

By offering continued monitoring and aftercare, a “With You All The Way” service such as that available from Retrogreen also helps homeowners maximise energy efficiency, comfort, and long-term value well beyond the end of a project.

Did You Know?

• Most improvement works are subject to some form of control or regulation against many different national standards. 
• Some improvements require building regulations approval, and some require Planning Permission. 
• As a homeowner, it is your responsibility to find out whether your project requires Planning Permission. 
• It is also your responsibility to make sure your project complies with the Building Regulations.
• Some parts of the home improvement sector are regulated, and installers must be registered with an organisation called a Competent Persons Scheme (CPS).  

Key Considerations When Choosing a Trusted Home Improvement Service Provider

1. Transparency and Independent Advice

• Choose a provider that offers unbiased, expert guidance rather than pushing specific products.
• Ensure they provide a clear breakdown of costs, expected savings, improvement in EPC rating and timelines before work begins.

2. Professional Assessments & Compliance

• A reputable provider will conduct a PAS 2035 assessment to ensure a data-driven approach to retrofitting.
• Compliance with TrustMark, best practice guides and government standards ensure that your project meets high-quality benchmarks.

3. Project Coordination & Installation Oversight

• Good providers will use qualified Retrofit Coordinators and offer end-to-end project oversight, coordinating the work of pre-vetted and TrustMark registered installers and ensuring the work is completed to the required standard.
• They also ensure design responsibility is clearly defined and they handle all necessary CPS, permits and compliance checks.

4. Post-Installation Support & Monitoring

• Good providers don’t just complete the job and leave; they offer post-installation evaluation and monitoring to ensure the home performs as expected.
• Check if they or your installer is required to provide warranties, insurance backed guarantees or aftercare support for ongoing peace of mind.

5. Qualified Supply Chain & Quality Assurance

• The best providers work with a trusted network of accredited assessors and contractors to ensure high standards are maintained.
• They also establish a robust legal framework for procuring services for your home improvement project, ensuring protection through professional indemnity insurance, insurance-backed guarantees, and a structured dispute resolution process for added peace of mind.

Protect Yourself – Questions to Ask Any Home Improvement Service Provider

Before committing, make sure you ask: 

✔ Are you TrustMark registered and set up to give independent advice?
✔ Do you provide a detailed home improvement plan before work begins?

✔ Can I obtain competitive quotes from quality installers?
✔ What guarantees, warranties and post-installation support do you offer?
✔ How will you ensure my home improvements provide real energy savings?
✔ Do you manage the entire process, including permits and compliance?

Why Choose Retrogreen?

Retrogreen is a licensed TrustMark Scheme Provider, working with the UK’s leading PAS 2035 training and accreditation company and the Federation of Master Builders. Our “With You All The Way” home improvement service provides an end-to-end solution for homeowners looking to make their home more energy efficient. By creating a free digital replica of your property we are able to take a data driven approach to finding the most affordable route to creating a cosy home with lower energy bills.

Our Services Include:

✔ Digital Model  – Identify costs, savings and impact on EPC rating before you start.
✔ Independent Advice – Expert guidance tailored to your needs.
✔ PAS 2035+ Assessments – Ensuring compliance with industry standards.
✔ Full Project Coordination – From consultation to completion, we oversee every step.
✔ Competitive Quotes – Provided by pre-vetted TrustMark registered contractors.

✔ Quality Installation Oversight – Monitoring workmanship for best results.
✔ Post-Installation Monitoring – Ensuring long-term efficiency and satisfaction.

How to Get Started

• Create a Digital Model – Visit our website, enter your address and start designing your optimum home improvement project.
• Book a Consultation – Discuss your needs with our Retrofit Coordinator.
• Assessment – Book an assessment with one of our qualified assessors.
• Approve & Begin Work – Select your preferred supplier and once approved, our team oversees the installation and ensures compliance at every step.
• Enjoy the Benefits – Experience a more energy-efficient, comfortable, and cost-effective home.

Need Help? Contact Us

If you have any questions or need guidance on your home retrofit, we’re here to help.

Email: consumer.sales@retrogreen.co.uk
Call Us: 01635 936500